Business processes It consists of coordinated activities that focus on some business goals.

Activity; It is an action or work
which is done through business processes.

These activities, which are implemented in a coordinated manner, can System activities, user interaction activities, or manual activities to be Manual activities by information systems Not supported. An example of a manual activity is sending a package to a business partner.

Activities User interaction That Academic staff They do from information systems they use There is no physical activity. An example of a human interaction activity is data entry About insurance claims in a call center environment. Since man from information systems To perform these activities, it uses, therefore, applications must have a suitable user interface can be effective. This program needs to connect to the back-end of existing information systems where the information is entered have been saved to make it available for later use.

Some of the activities that during Business process activation transferred, are of the nature of manual activities, but the state changes in Business process management system Entered using user interaction activities. For example, package delivery can be done with a Information system Draw a picture. Normally, the actual delivery of the package is done by the recipient with his signature known. Delivery Real important information in Logistics processes (supplies) Business which must be properly provided by information systems.

There are different types of events during these logistics processes. These events are often referred to as tracking information Available to users Is. While activities that are manual in nature, one information systems - Tracking system - Information about The current state of the process , receives

The system activities do not involve the human user, that is, the user is not involved. They are by information systems are executed. An example of the activities of a system retrieving stock market information from a stock broker program Or checking the balance of a bank account. It is assumed that the actual parameters required for the invoice are available are. If a human user provides this information, then these activities are user interaction. in both The type of activities required availableIt is related to software systems.

Certain parts of business process can be by Workflow technology carried out With Workflow management system You can be sure that Business process activities They are done in the specified direction and that information systems Used to realize business performance. This relationship between Business processes and The workflow It is shown by the association (unity) between the respective classes.

We argue that" The workflow, A subclass of business process is not ،" But " Workflow is part of business process realizes"

According to the type of activities mentioned, since the system activities can be in any type of The workflow ، System workflow ، Or User interaction workflow Interfere, system activities with The workflow They are together (united). also User interaction activities And manual activities, can only in User interaction workflow Participate.